B2B Buyer FAQ

Check the compatibility information, product title, specifications and connector details on the product page. If the project is unclear, share the Starlink model and intended installation with SLINKOR before requesting a quote.

Some products may support more than one model, while others are model-specific. Use the compatibility information shown for each product rather than assuming that similar connectors or dimensions are interchangeable.

Consider the Starlink model, mounting surface, operating environment, cable or connector requirements and the intended power source. Include those details in your enquiry if you need product-selection support.

Sample availability depends on the product and current stock. Send the required product, quantity and destination so the team can review the request and provide the applicable quotation.

Samples can support product evaluation, but the buyer remains responsible for confirming the intended installation, environment and equipment compatibility. Share your test requirements when requesting the sample.

Not necessarily. Product availability, packaging, freight and customization can differ between a sample request and a production or wholesale order. The applicable details are confirmed in the relevant quotation.

Submit the products or SKUs, estimated quantities, destination, company details and any packaging or branding requirements through the Request a Quote page.

Order requirements depend on the product, available stock, packaging and any requested customization. SLINKOR will confirm the applicable requirements during quotation review rather than applying one universal figure.

The quotation may cover the confirmed product scope, quantities, applicable pricing, packaging or customization details and the proposed logistics or production arrangement relevant to the enquiry.

Selected products may support options such as logo, packaging, cable length or product-detail customization. Feasibility depends on the product and project requirements.

Provide the target product, estimated quantity, required branding or specification changes, packaging expectations, destination and any relevant artwork or technical references.

No. Customization depends on the product construction, tooling, materials, packaging and order scope. The team will confirm what is feasible after reviewing the request.

International shipping can be reviewed for samples, wholesale and project orders. Available methods and costs depend on the products, shipment size, destination and delivery requirements.

Lead time is reviewed against stock status, order quantity, production requirements, customization and packaging. The relevant estimate is confirmed during quotation or order coordination.

Share the proposed shipping arrangement and consignee or forwarder requirements with the team. The workable handover and documentation scope will be confirmed for the specific order.

SLINKOR products are supported by a 12-month warranty. Coverage and the appropriate resolution are reviewed against the product, order terms, installation and issue details.

Prepare the order or PO reference, product or SKU, affected quantity, a clear issue description and relevant product, packaging or installation photos.

SLINKOR reviews the submitted information and may request additional details or troubleshooting. Any next step is based on the review result and the applicable wholesale, project or OEM order terms.