Quality Support
Warranty & After-Sales
Warranty and product-quality support for wholesale orders, purchase orders and B2B project requirements.
12 Months
SLINKOR Product Warranty
SLINKOR products are supported by a 12-month warranty. Coverage and the appropriate next step are reviewed against the product, order terms, installation, usage and submitted issue details.
1. Quality Support
Product quality support
If you believe a product has a quality issue, provide the order or PO reference, product or SKU, affected quantity, product photos and a clear description of the issue.
Damage identified on arrival
Contact SLINKOR with photos of the product, packaging and shipping label, together with the wholesale or project order reference. This information supports review of the product and shipment condition.
Incorrect or missing products
Provide the order or PO reference, packing information and photos of the received package contents so the team can compare the delivery against the confirmed order.
2. Warranty Coverage
What may be covered
Warranty support may apply to product-quality issues or manufacturing defects confirmed after review by SLINKOR.
What may not be covered
Damage caused by incorrect installation, misuse, modification, accidents, improper storage, normal wear or use on unsuitable surfaces may not be covered.
Wholesale, OEM and project orders
Warranty support for OEM, customized, wholesale or project orders may depend on the product type, approved specification, order agreement, usage condition and issue details.
3. Requesting After-Sales Support
Information to prepare
- Order, purchase order or project reference
- Product name or SKU and affected quantity
- Description of the issue and when it was identified
- Relevant product, packaging, installation, label, photo or video evidence
Review process
After receiving the request, SLINKOR reviews the available information and may ask for additional photos, technical details or troubleshooting before confirming the next step.
Possible next steps
Depending on the confirmed issue, review result and applicable order agreement, the response may include troubleshooting, replacement parts, product replacement or another appropriate solution. No outcome is automatic before review.
Before returning products
Contact SLINKOR and obtain the relevant return or handling instructions before sending products back. Uncoordinated returns may delay review of the case.
Need B2B Product Support?
Share your product, compatibility, order or project requirements with the SLINKOR team.